Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us metaX Institut für Diätetik GmbH, Am Strassbach 5, 61169 Friedberg, Telefax +49 (0) 8432 948 619, Email: info@metax.org of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Any goods, which by their nature are not suitable for return shipment or which could spoil quickly or have passed their expiry date, or goods,  whose  outer package had been opened, are expressly excluded from the right of withdrawal and can not be returned.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns should be send to the following address:

metaX Institut für Diätetik GmbH 
Kreuterstraße 14 
D-86666 Burgheim/Deutschland


Model withdrawal form

If you wish to withdraw from the contract, you might use this form. Please send it via any way, e.g. normal mail, fax or Email to:

metaX Institut für Diätetik GmbH
Kreuterstraße 14

D-86666 Burgheim/Strass                                                                   Date

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on _________________(*)/received on ____________________(*)

Your Name
Your Address
Your Signature (but only if this form is notified on paper)

(*) Delete as appropriate.