Cancellation policy

You have the right to cancel this contract with metaX within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify metaX Institut für Diätetik GmbH, Am Strassbach 5, 61169 Friedberg, Fax +49 (0)8432 9486 19, Email: service@metax.org, of your decision to withdraw from this contract by means of a clear statement (letter, fax, or email). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. Separate provisions apply to shipments to other countries.

Goods (products) that can spoil quickly or whose expiration date would be exceeded, as well as goods whose outer packaging has been opened, are expressly excluded from the right of withdrawal.

Consequences of revocation

If you withdraw from this contract, metaX shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which metaX is informed about your decision to withdraw from this contract. For this repayment, metaX will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. metaX may refuse repayment until metaX has received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to metaX immediately and in any case within fourteen days at the latest from the day on which you inform metaX of the revocation of this contract. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the withdrawal policy

RETURNS must be sent to the following shipping address:

metaX Institute for Dietetics GmbH
Steigweg 100
86666 Burgheim, Germany

If you wish to cancel the contract, please fill out this form and return it to us. You may do so by any means, such as mail, fax, or email.

FORM

Your name and address

Last Name __________________ First Name ___________________

Street ___________________________ House number ______

ZIP Code _________ City __________________________________

To

metaX Institute for Dietetics GmbH
Kreuterstrasse 14
86666 Burgheim

Tel: +49 (0)8432 9486 0
Fax: +49 (0)8432 9486 19

Email: service@metax.org

Date ______________

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

________________________________________________________________________________________

________________________________________________________________________________________

Ordered on ____________ (*)/received on ____________ (*)

Yours sincerely

_________________________________________________________

Your signature
(for written revocation on paper)
(*) Delete as applicable.

NOTE: Orders placed by commercial customers, in particular by resellers, are not subject to distance selling contract law even if they are concluded by means of distance communication, as the commercial customer also has access to all other customary means of conclusion under commercial law vis-à-vis metaX.