{"id":38039,"date":"2024-04-11T16:33:53","date_gmt":"2024-04-11T14:33:53","guid":{"rendered":"https:\/\/metax-shop.org\/right-of-withdrawal\/"},"modified":"2026-09-24T22:16:47","modified_gmt":"2026-09-24T20:16:47","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/metax-shop.org\/en\/right-of-withdrawal\/","title":{"rendered":"Right of Withdrawal"},"content":{"rendered":"
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Right of Withdrawal<\/p><\/h1><\/span>

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Right of Withdrawal Policy<\/big><\/strong><\/p>\n

You have the right to cancel this contract with metaX within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify metaX Institut f\u00fcr Di\u00e4tetik GmbH, Am Strassbach 5, 61169 Friedberg, Fax +49 (0)8432 9486 19, Email: service@metax.org<\/a>, by means of a clear statement (letter, fax, or email) regarding your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send your notice of exercising the right of cancellation before the cancellation period expires. Separate provisions apply to shipments to other countries. <\/p>\n

Goods (products) that are perishable or whose expiration date would have passed, as well as goods whose outer packaging has been opened, are expressly excluded from the right of withdrawal.<\/strong><\/p>\n

Consequences of the Revocation<\/strong><\/p>\n

If you cancel this contract, metaX must refund all payments it has received from you, including shipping costs (except for any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), without undue delay and no later than fourteen days from the day metaX receives notice of your withdrawal from this contract. metaX will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you. metaX may withhold the refund until metaX has received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. <\/p>\n

You must return or hand over the goods to metaX immediately, and in any case no later than fourteen days from the date on which you notify metaX of your withdrawal from this contract. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality. <\/p>\n

End of the Cancellation Policy<\/strong><\/p>\n<\/div><\/div><\/div>

Withdrawal Form<\/h1><\/div>

RETURNS must be sent to the following shipping address:<\/p>\n

metaX Institute for Dietetics, LLC
\nSteigweg 100
\n86666 Burgheim, Germany<\/p>\n

If you wish to cancel the contract, please fill out this form and return it to us. You may do so by any means, such as mail, fax, or email. <\/p>\n

FORM<\/p>\n

Your name and address<\/p>\n

Last Name __________________ First Name ___________________<\/p>\n

Street ___________________________ House number ______<\/p>\n

ZIP Code _________ City __________________________________<\/p>\n

To<\/p>\n

metaX Institute for Dietetics, LLC
\nKreuterstra\u00dfe 14
\n86666 Burgheim<\/p>\n

Tel: +49 (0)8432 9486 0
\nFax: +49 (0)8432 9486 19<\/p>\n

Email: service@metax.org<\/p>\n

Date ______________<\/p>\n

I\/we (*) hereby cancel the contract I\/we (*) entered into for the purchase of the following goods (*) or the provision of the following service (*)<\/p>\n

________________________________________________________________________________________<\/p>\n

________________________________________________________________________________________<\/p>\n

 <\/p>\n

Ordered on ____________ (*)\/received on ____________ (*)<\/p>\n

Sincerely,<\/p>\n

_________________________________________________________<\/p>\n

Your signature
\n(for written revocation on paper)
\n(*) Delete as appropriate.<\/p>\n

NOTE: Orders placed by commercial customers\u2014in particular, resellers\u2014are not subject to distance selling law even if they were concluded using means of distance communication, since commercial customers have access to all other standard methods of concluding contracts under commercial law when dealing with metaX.<\/p>\n<\/div><\/div><\/div>

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